Customer Support
How to Reach Us
Customer support will be available most weekdays through our website Help Chat and help email. As a small team, responses may take 2-4 business days.
The Help Chat also provides FAQs for quick answers.
Rooted Community
The Rooted Community Facebook group will continue to be an active group, moderated by a reduced team.
It is a place for meaningful discussions related to literacy, reading and writing difficulties, and the application of Rooted in Language's tools, methods, and deep learning philosophies, along with the implementation of RiL's curricula and instructional materials.
We are grateful for the vibrant community that’s grown here and encourage you to continue actively engaging in the group while on your journey of teaching your children reading, writing, and spelling.
Because of our reduced team, we ask for your patience with membership and post approvals. We value the wonderful insights and experience from everyone who shares in that space, and we want it to remain a rich resource for everyone.
Common Questions
Will my Foundations Course subscription and access end soon?
No, your access will not end, as long as you continue your subscription. We are very pleased to share that monthly Foundations course subscriptions will continue uninterrupted, going forward. Active Foundations subscriptions will continue to bill monthly until you cancel your subscription.
You can manage or cancel your subscription at any time through your Rooted Shop Account under My Profile & Subscriptions, which is also where you will find your subscription renewal date.
Will Pinwheels Year 3 be published?
Following the business closure announcement in July 2025, development of Pinwheels Year 3 ceased. Rooted in Language has undergone several internal changes that require adjustment and ongoing conversation.
While we do not have any announcements about Pinwheels Year 3 at this time, we can assure you that we are in discussion about the future of Pinwheels. As decisions are made, you will be updated on an ongoing basis.
Please know that we hear you and we appreciate your patience and understanding with the changes that have occurred.
Will the RiL Letter Tiles App continue to be available and supported?
The RiL Letter Tiles app was created by Cognichine, which is owned and operated by a family that uses RiL products. Cognichine will continue to offer and support the RiL Letter Tiles app.
The Rooted Crew
As we move forward at Rooted in Language, we want you to know where the Crew is headed!
Rita
- Stepping back from daily operations.
- Focusing on her private practice, Rita Cevasco & Associates.
- Enjoying her growing gaggle of grandchildren!
Tracy
- Continuing her role as a writer, developer, and content manager.
- Focusing her creative efforts on beautiful RiL content!
Claire
- Stepping into the role of operations management.
- Serving customers, creating content, and managing social media.
Linda
- Focusing on family during a season of many transitions.
- Resuming her accounting career.
Moira
- Embracing life as a working mother!
- Continuing her career as a Speech-Language Pathologist with Rita Cevasco & Associates.
